FlavorFly support
Help for FlavorFly customers, delivery riders, personal shoppers and store partners. FlavorFly is operated by Vayliron LLC.
Contact us
Email the company support team at support@vayliron.com with “FlavorFly” in the subject. Company contact: +254 746 329877.
Include your app (Customer or Driver), device type, installed build number, approximate time, order reference if relevant, and the error you saw. Do not send passwords, verification codes, full card details, identity documents or private location screenshots by ordinary email.
This is not an emergency service. For an immediate safety emergency, contact the appropriate local emergency service. We do not promise an instant response through this page.
Orders, refunds and delivery problems
In the customer app, open your order or the support area to create a case and follow replies. Describe the missing item or other issue and your preferred remedy. A request is not a confirmed cancellation, refund or credit; check the resulting status. Do not repeat payment if a response is delayed.
Sign-in and accounts
- Sign in using the account registered for your role.
- Reset a forgotten password. Use the newest recovery email; never share its link or code.
- Delete your account and associated data, or contact us if you cannot sign in.
- Driver work requires approval. A successful sign-in does not automatically approve a rider or grant merchant/HQ access.
Voice ordering and Siri
Microphone access is optional. You can type your order or browse instead. In the iPhone customer app, say “Hey Siri, start an order in FlavorFly,” then name the store, items, quantities and choices. Review the resulting selection and Bag. Voice ordering does not automatically place or pay for an order.
If Siri opens the app without the expected selection, check the recognized text and installed build in App settings. Reload the page without signing out when that option is available. Tell support the build and approximate time; do not send a recording containing someone else’s private conversation.
Store and driver help
Stores use the merchant portal; riders and personal shoppers use the Driver app. Use the assigned order’s messaging/support tools for a delivery issue. Do not confirm pickup or delivery before it happens. Test stores are clearly labeled and cannot accept payments.